Frequency of responses to the Consultation and Relational Empathy Measure
| Item | Response; no. (%) of patients n = 1801 | |||||
|---|---|---|---|---|---|---|
| Does not apply | Poor | Fair | Good | Very good | Excellent | |
| 1. Making you feel at ease (n = 1797) | 3 (0.2) | 3 (0.2) | 8 (0.4) | 93 (5.2) | 320 (17.8) | 1370 (76.2) |
| 2. Letting you tell your “story” (n = 1800) | 24 (1.3) | 1 (0.1) | 17 (0.9) | 101 (5.6) | 352 (19.6) | 1305 (72.5) |
| 3. Really listening (n = 1799) | 3 (0.2) | 3 (0.2) | 10 (0.6) | 91 (5.1) | 322 (17.9) | 1370 (76.2) |
| 4. Being interested in you as a whole person (n = 1800) | 26 (1.4) | 6 (0.3) | 19 (1.1) | 126 (7.0) | 319 (17.7) | 1304 (72.4) |
| 5. Fully understanding your concerns (n = 1799) | 3 (0.2) | 6 (0.3) | 6 (0.3) | 98 (5.4) | 319 (17.7) | 1367 (76.0) |
| 6. Showing care and compassion (n = 1799) | 1 (0.1) | 4 (0.2) | 13 (0.7) | 96 (5.3) | 296 (16.5) | 1389 (77.2) |
| 7. Being positive | 3 (0.2) | 2 (0.1) | 6 (0.3) | 81 (4.5) | 273 (15.2) | 1436 (79.8) |
| 8. Explaining things clearly (n = 1800) | 6 (0.3) | 2 (0.1) | 13 (0.7) | 81 (4.5) | 236 (13.1) | 1462 (81.2) |
| 9. Helping you to take control (n = 1800) | 87 (4.8) | 5 (0.3) | 11 (0.6) | 90 (5.0) | 327 (18.2) | 1280 (71.1) |
| 10. Making a plan of action with you (n = 1800) | 80 (4.4) | 5 (0.3) | 9 (0.5) | 92 (5.1) | 265 (14.7) | 1349 (74.9) |